STRESS MANAGEMENT BY SECRETARIES IN THE OFFICE (A CASE STUDY OF BANKS IN OWERRI MUNICIPAL LOCAL GOVERNMENT AREA)

Project code: OTM767376   |   Pages: 33   |   Words: 4,002   |   Characters: 24,170   |   Format: Word & PDF

ABSTRACT

The nature and scope of this determine the causes of stress management by secretariat in the office and other workers and the techniques used to manage to manage and reduce stress. This study is significance in ensuring that secretaries and other workers appreciated the used to manage stress the study is also significant in its output at bringing the techniques and strategies a secretary used mostly to manage the boss to prove good relationship and work effectiveness. To direct the study five research questions were stimulated, the research was carried out using a sample of fourty (40) male and female secretaries of five (5) business establishments located in Owerri urban of Imo state. The main instruments used in the data collection was the questionnaire. The data collected were analyzed using frequency count and from the analysis of the data collected, it revealed that a lot of stress is encountered about an effective secretary damns stress as a result of stress management techniques.

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CHAPTER ONE

1.1 BACKGROUND OF THE STUDY
Stress is the result of planning undue expectations or desire on ourselves, creating images of ourselves and trying and trying to live up to the image that has been created by others.

THE ORIGIN OF STRESS
The term stress was firstly employed by a biological context by the endocrinologist Han Selve in the 1930s. He later breaded and concept to include inadequate physiological response to any demand. In his usage stress refers to a condition and stress on the stimulus causing it.
Imagine that you just brought out your dream car.it is the Juguman. You have scraped everything you have to buy it you wanted to take it for a spin. It is a sunny spring day you turned the stereo on, the top down and cruise merrily on the interstate, isn’t life wonderful? You suddenly scratching noise at the front. The drivers at your front of you are all slamming on their brakes. You see that each car is coming is coming within split second of near ending the one in front. Within seconds the stress of the situation enters you mind through your eyes and ears. Your mind or brain immediately takes over before you can even say Oh NO! not my new car! The middle and the lower part of your brain electrically trigger a massive fight on slight response. Your legs slan on the brake, you grip the steering wheel and try to straighten it.
The origin of stress may vary with the individual, but in general stress arises from frustration, lite changes, conflict lack of control and uncertainty.
In this difficult economy, many of us (secretaries) are findings it harder than ever to cope with stress in the workplace. Regardless of occupation, seniority or salary level, were spending more and more of our work days feeling frazzled and out of the control instead of alert and relaxed. While some stress is a normal of part of the workplace excessive stress can interfere with your productivity and reduce your physical and emotional health. Findings ways to manage workplace stress is not about making huge changes to every aspect of your work lite or rethinking carrier ambitions. Rather, stress management requires focus on the one thing that is always within your control.

1.2 STATEMENT OF THE PROBLEM
During the course of our duty as a secretary, we encounter stress, some in high levels some in low. But what exactly is stress? It is the result of placing undue expectations or desire on ourselves, creating images of outset and trying to live up to the image that that has been created by others. When we compare the image of ourselves, opposing forces are created, and our mind tries to match the created image with the current situation. Stress can be made worse by other peoples expectations, and being human we always care what others think of us even though we tell ourselves that we do not. we try to change ourselves so that we can be accepted by other people, regardless of whether or not they care. Negative thoughts about our self image also add to the stress. We remember everything that we have done in life, but more so the negative ones. We re-live those negative moments over and over again in our minds, lowering our self esteem.
The first thing we have to learn is that what has happened in the past cannot be changed, or erased. , learn not to de the lesson we learnt it again. What happens in the past is exactly that, passed, and we must learnt to live for now.
In this difficult economy, many of us (secretaries) are finding it harder than ever to cope with stress in the workplace. Regardless of occupation, seniority, or salary level, were spending more and more of our work days feeling frazzled and out of control, instead of alert and relaxed. While some stress is a normal part of the workplace, excessive stress can interfere with your productivity and reduce your physical and emotional health. Finding ways to manage workplace stress is not about making huge changes to every aspect of your work life or rethinking career ambitions. Rather, stress management requires focus on the one thing that’s always within your control. According to Dale (2007), yet many thinks stress is an emotional sickness and as one that has caused ten thousand times more damage than small pox has not invited government attention. Certain percentage of the population has heroes breakdown induced by stress and emotional conflict which is posing critical challenges to the secretary. Therefore a secretary has to develop a better attitude towards stress to function effectively. According to Dr Alexis Carrel puts it rightly “Business men who do not know how to manage stress suffers depression, anger, etc.
The trend nowadays is towards acquisition of knowledge and techniques to managing stress to improve work efficiency and good report in offices. According to Amadi et al (2008), in facing challenges, a secretary has to be tactful, posses initiative, cooperative, intelligent and dependable among other things.
Therefore, the secretary has to accept whatever demand that comes from the boss with all amount of happiness to improve the relationship.
Furthermore, stress management has to do with adjective demand that requires coping behaviour such as building resistance, keeping work and non-work life separates, getting exercises and taking things through with on-the-job peers.
Anyim and Akanwa (2008), it is in the light of the above that the research wishes to investigate the various ways of managing stress.

1.3 PURPOSE OF THE STUDY
The study is sought to determine the cause of stress to a secretary in the office. The case of Banks in Owerri Municipal L.G.A.
It specifically sought to:

  1. Identify major causes of stress to a secretary.
  2. recognize signs of excessive stress
  3. identify the skills needed to manage stress
  4. Identify various ways or techniques to maximize stress.
  5. Identify how secretaries can reduce job stress.

1.4 SIGNIFICANCES OF THE STUDY
Research studies in managing stress is essentially of the hope that the research would arrive at the objective information that would furnish the secretaries, bosses and the students etc on the nest to manage stress. The finding of the study will be of importance to office mangers, secretaries, students and all employer or labour as it would inform them on various ways of managing stress to improve work efficiency.
The study is also significant in its attempt to bringing the techniques a secretary needs mostly to manage the boss to improve work effectiveness and good relationship.
The findings would be beneficial to future secretaries, bosses, government, tertiary institutions and the entire society.
Finally, the study of this nature would be of importance to the National Board for Technical Education (NBTE), colleges, Polytechnics, Universities, Student researcher offering office technology/management as a course or carry out research work on the problem.

1.5 RESEARCH QUESTIONS
The following research questions were asked in order to guide the study.
What are the effects of stress on health?
What can stress adversely affect work efficiency?
What are the ways of managing stress?
How best can a secretary mange stress to improve relationship in the office?

1.6 SCOPE OF THE STUDY
The study covers effect and management of stress by the secretary in the office. Stress management in the home is not included.

1.7 DEFINITIONS OF TERMS
Every profession has its own jargons, to avoid technical ambiguities, therefore, it would be necessary to define some terms, concepts that appear in the study.
STRESS: Moorhead and Crittin (2009) defined stress as a person’s adaptive response to a stimulus that places excessive psychological or physical demands on him or her. Ekpo (2007) defines stress like, emotions caused by a particular environment but is an inner response aroused by pleasant or unpleasant situation in any environment. According to new advanced learners Dictionary defines stress as pressure, tension or worry resulting from problems in one’s life.
SECRETARY: According to Ohakwe (2007), a secretary is an assistant who possess a mastery of office skill, demonstrates the ability to assume responsibility without direct supervision, exercise initiative and judgement and makes decisions within the scope of assigned authority.
OFFICE: According TO Wikipedia an office is generally a room or other area in which people work, but may also denote a position within an organization with specific duties attached to it.

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